Data Collection
Hum sirf woh information lenge jo account banane, payment verify karne aur legal requirement ke liye zaroori ho.
LEGAL REFERENCE
c25y par aapka nikati information kaisa surakshit rehti hai
Aap ke account mein jo bhi data rahta hai—JazzCash, Easypaisa, SadaPay ya Raast se bheje gaye payment details, aapka naam, address, withdrawal requests—woh hamari server par encrypted rehta...
Encryption at rest aur in transitLocal law ke mutabiq data retentionAccount verification process transparent
Hamara privacy posture aur Pakistan ke qanoon
c25y jahan local qanoon ijazat deta hai un supported ilaqon mein operate karta hai. Jab aap account kholte ho, hum aap se personal information lenge—naam, phone number, email aur address—taa ke JazzCash, Easypaisa, SadaPay ya Raast par withdrawal ko verify kar sakein. Yeh information hamari systems mein encryption ke saath rakha rehta hai. Agar aap apna account delete karna chahte ho ya
aapka data remove karana chahte ho, aap hamari support team se rabta kar sakte ho. Hum international data standards ko follow karte hain lekin Pakistan mein jo rules hain us ke mutabiq operate karte hain.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
SECURITY KE AADHAR
Hamara approach aapke privacy ko protect karne ke liye
Encryption Standard
Har transaction, har login, har withdrawal request—sab TLS encryption se chalta hai. JazzCash, Easypaisa, SadaPay aur Raast tokens bhi encrypted rehte hain.
Verification Checks
Jab aap pehli baar JazzCash ya Easypaisa se paise nikalna chahte ho, hum aapka identity check karte hain. Fake accounts aur fraud rokne ke liye.
Payment Gateway Partners
Hamara JazzCash, Easypaisa, SadaPay aur Raast integration directly unke secure APIs ke through hota hai. Koi third-party payment processor nahi.
No Third-Party Sharing
Aapka financial data—bank details, wallet numbers, withdrawal history—aap ke siwa kisi aur ko nahi bheja jaata. Marketing partners ko bhi nahi.
Audit Trails
Har account change, har login, har payment—sab log hota hai. Agar suspicious activity ho, hum detect kar sakte hain.
Account Security Options
Two-factor authentication available hai. Email verification, phone OTP aur security questions set kar sakte ho.
POLICY KE MUKHYA NUQAT
Hamara privacy policy ke key sections kaun se hain
Storage Duration
Account ka data jab tak active ho tab tak rakha rehta hai. Agar account band karo, data legal hold period ke baad delete hota hai.
Cookies aur Tracking
Hamara lobby mein cookies use hote hain login state aur preferences ko yaad rakhne ke liye. Analytics bhi track karte hain lekin anonymized hote hain.
Payment Data
JazzCash, Easypaisa, SadaPay aur Raast se jo payment details aate hain woh PCI-DSS standards ko follow karte hain.
Account Closure
Apna account delete karne ke liye support mein request bhejo. Withdrawal aur open bets clear hone ke baad data removal start hoti hai.
Changes to Policy
Agar hum privacy policy update karen, hum aapko email se notify kar denge. Continue karne ka matlab acceptance hai.
Legal Compliance
Pakistan mein jo data protection rules aur FATF guidelines hain us ko follow karte hain. Court order par data share karte hain.
Aapka account aur payment kaise surakshit rehte hain
Login Security
Aapka password encrypted rehta hai. Agar kisi ko doubt ho fake access ka to foran password change kar sakta ho. Sessions auto-logout hote hain inactivity ke baad.
Payment Verification
JazzCash withdrawal, Easypaisa transfer ya SadaPay request—har ek ke liye hamari system confirm karta hai ke woh account owner hi request kar raha hai.
Withdrawal Address Whitelist
Pehli baar aap Raast ya JazzCash mein paise nikalo to woh wallet confirm hona padta hai. Baad mein sirf wahi address par ja sakte hain.
Disputed Transaction Reporting
Agar Easypaisa ya SadaPay se transfer galat ho gaya, hamari support team investigation karta hai aur refund process start karta hai.
Account Recovery
Agar aapka password bhul gaye ya account access ho gaya, email aur phone se identity verify karke naya password reset kar sakte ho.
Fraud Monitoring
Hamara system unusual activity detect karta hai—multiple failed logins, alag country se access, badi withdrawal. Alert bhejta hai confirmation ke liye.
Privacy ke baare mein typically puche jane wale sawal
Bilkul. Jab aap JazzCash ya Easypaisa account link karte ho, hamari system encrypted connection use karta hai. Aapka wallet number, PIN ya password hamara server par save nahi hota. Sirf transaction history aur linked account status record rehti hai.
Aapka withdrawal requests aur completed transactions jab tak account active hai tab tak hamari records mein rehta hai. Account band karne ke baad hum legal requirement (financial audit ke liye) ke mutabiq data 7 saal tak rakha samjhte hain.
Bilkul nahi. Hamara payment partners—JazzCash, Easypaisa, SadaPay, Raast—unhe transaction ke liye zaroori details bhej sakte hain lekin aapka full account history share nahi hota. Marketing ya analytics ke liye bhi aapka naam ya number nahi dete.
Foran apna password change karo aur hamari support team ko contact karo. Hum account access logs dekh sakte hain aur suspicious transactions ko review kar sakte hain. SadaPay ya Raast se unauthorized withdrawal par dispute file kar sakte ho.
Hamara servers Pakistan-based hain. Data local rehta hai jahan tak possible ho. Agar international payment verification ki zaroorat padhe (rare cases mein), to encrypted channels use hote hain.
Email ya in-app support ko request bhejo. Account band hone ke baad pending withdrawals resolve hote hain, phir hum aapka personal data (nام, address, phone) delete kar dete hain. Transaction history anonymized reh sakti hai legal requirements ke liye.
Hamara site cookies use karta hai login state, preferences, aur session management ke liye. Analytics tools hamari site traffic ko track karte hain lekin aapka naam, JazzCash account, ya balance kisi bhi analytics log mein nahi aata. Aap apne browser settings mein cookies disable kar sakte ho.